FAQs

1. How can I place an order?
Placing an order on STELI.LONDON is simple and secure. Browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

2. What payment methods do you accept?
We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

3. How long will it take to receive my order?
Delivery times vary depending on your location and the specific items ordered. Typically, orders are processed within 2-3 business days and shipping can take anywhere from 7-12 business days. You will receive a confirmation email with tracking information once your order has shipped.

4. What is your return policy?

We accept returns only for full-priced items within 30 days of receipt. Items that are marked as “SALE”or purchased at a discounted price are final sale and cannot be returned or refunded. These items are clearly labeled during checkout, and by completing your purchase, you acknowledge that they are non-refundable.

5. How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions on how to return your items only if it qualifies.

6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please find our Shipping Information details on any of our product pages.

7. How can I contact customer service?
 Our customer service team is here to help you. Reach us at support@steli.london. We aim to respond to all inquiries within 48 hours.

8. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

We hope these FAQs help answer your questions. If you have any other inquiries or need further assistance, please don’t hesitate to reach out to us.

 Thank you for choosing STELI.LONDON!